WorkCare

  • Director, Medical Management and Accommodation Services

    Job Locations US-CA-Anaheim
    Job ID
    2019-1217
    # of Openings
    1
    Category
    Management
  • Overview

    About WorkCare: 

     

    Our mission is Protecting and Promoting Employee Health – from Hire to Retire.

     

    WorkCare, Inc., is a physician-owned national occupational health service company founded in 1984. We currently serve more than 1 million client employees across the U.S and abroad with integrated employee health management solutions that include Incident Intervention™ 24/7 telephonic injury triage and return-to-work follow-up; On-site Services; Medical Exams & Travel program management; Consulting Occupational Physicians; Leave & Disability Clinical Support; and preventive interventions including wellness education, industrial athlete/athletic trainer programs, industrial  massage and bio-ergonomic assessments.

     

    WorkCare is seeking qualified candidates for a Director, Medical Management and Accommodation Services.

     

    This position can work remotely, in Anaheim, CA, Salt Lake City, UT or Alameda, CA and requires travel to Anaheim and client locations across the US ~25% of time.

     

    The director of medical management and accommodation services is responsible for both the operational oversight and client relationship management for a dedicated national client program. The program is under development and provides an exciting opportunity for a talented candidate to be involved in an innovative design and implementation of a new service model. The director, in collaboration with the COO/CIO, will develop and maintain a roadmap to outline the ongoing phases for implementing and designing the additional services which will evolve quickly, especially within the first 12 months.

     

    As the primary business contact for the client, this position is expected to provide excellent customer service, as well as represent client needs and goals within the organization. The Director will strive to understand the client culture and business objectives to build a deep account relationship. The Director will also oversee quality assurance, manage case escalations raised by the client, and deliver monthly and annual reports. The successful candidate will be able to handle ambiguity, stressful situations and deadline pressure with the utmost professionalism. 

    Responsibilities

    • Direct, supervise, plan and coordinate the work of departmental team members which includes: hiring and termination decisions, coaching and development, rewards and recognition, performance management and team productivity.
    • Promote a best-in-class customer service approach to delivery and urgency for client issues. Instill in team a commitment to excel and work collaboratively.
    • Responsible for overall client relationship management including client communications, conflict resolution, and compliance on client deliverables.
    • Help create reports that capture the processes, KPI’s and other metrics for tracking team, company or client based activities.
    • Review all major deliverables to ensure quality standards and client expectations are met.
    • Works closely with the COO/CIO in order to maintain a continuous knowledge of program status to identify potential issues and/or opportunities for improvement.
    • Work collaboratively with other WorkCare departments e.g. Information Technology to inspire innovation in areas best served or solved by technology.
    • Assist with special projects as assigned by COO/CIO for the efficient operation of other WorkCare departments.

    Qualifications

    • 5+ years of related experience in disability or leave account management at a national level or as an HR internal business partner servicing a large complex employer with related programs 
    • 4+ years of experience managing a staff in an operational leadership role
    • 6+ years of experience in absence/disability/medical management preferred
    • Strong business acumen, creativity, and action oriented problem-solving skills
    • Advanced knowledge of disability/case management practices and programs that provide reasonable accommodation and compliance with the interactive process
    • Knowledge of the medical and psychosocial impact of various medical conditions to facilitate development of accommodations and workplace interventions
    • Proven track record of delivering scalable operational programs
    • Excellent strategic customer engagement skills
    • Excellent written and communication skills, particularly the ability to distill complex issues/scenarios into easy-to-understand concepts and “stories”
    • Proficient in the Windows operating system environment, Adobe Professional, Microsoft Office Suite (Outlook, Word, Excel and PowerPoint) and ability to learn other software and systems
    • Bachelor's degree in related field. Master’s degree preferred

     

    Preferred Certifications: 

    • Certified Disability Management Specialist (CDMS), Certified Case Manager (CCM) or Certified Professional In Disability Management (CPDM)
    • Human resources certification [Professional in Human Resources (PHR), Senior Professional in Human Resources (SPHR)] or other related national certification

     

     

    EOE/M/F/D/V

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