WorkCare

  • Case Coordinator

    Job Locations US-CA-Anaheim
    Job ID
    2018-1188
    # of Openings
    2
    Category
    Administrative/Clerical
  • Overview

    As the nation’s largest physician-owned and managed occupational health care company, WorkCare has provided occupational healthcare services to some of the world’s most prominent organizations since 1984.

     

    At WorkCare, we believe health care that harmonizes with your company’s environment and business objective is better care. Our clients benefit from an extensive selection of wellness resources suitable to their individual needs with more than 3,500 clinic providers nationwide and a growing international clinic provider network. Through our comprehensive medical services, we maximize the health and safety of more than 1,000,000 workers per year on a worldwide basis. Our board-certified occupational health physicians are passionate about delivering our mission to improve employee health, productivity and safety through physician managed consulting services, technology-based information systems and customer-focused business models. From preventative programs to primary care, medical surveillance and health management, we have created a standard of excellence that improves quality of life, generates cost-effective care and improves the health care of the workforce.

     

     

    As an integrated health provider, WorkCare is at the forefront of helping employers meet the challenges of managing today’s workforce. WorkCare is owned by a physician who, along with a team of allied credentialed health professionals, provide strategic and tactical consulting services and programs to:

     

    • Improve workforce productivity
    • Enhance employee health
    • Maintain regulatory compliance
    • Mitigate health-cost drivers
    • Advocate positive health behaviors

     

    We encourage employee growth and professional development and believe in the value of life-long learning. Employee input into our business is valued, as we believe that everyone has a unique role to play.

     

    We are currently looking for a Full Time Case Coordinator to join our team in Anaheim, CA.

    Responsibilities

    This position is responsible for processing correspondence related to requests for leave, and quality assurance standards.  Additionally, this position is responsible for preparing and presenting other business related correspondence as needed. 

     

    1.  Responsible for responding to requests for leave. Primary duties include, but are not limited to:

    • Providing exceptional customer service by exhibiting a high sense of urgency, exceptional follow up and follow through and positive communications, both verbally and in writing.
    • Ensuring the accuracy, completeness, and conformance to the workflow process before moving case to the next level.
    • Compiling and developing all language changes needed to maintain an updated language library and knowledgebase.
    • Serving as a subject matter expert for the department’s complex cases.
    • Demonstrating attention to details as well as thoroughly reviewing documentation through WorkCare’s case management system. 
    • Performing job responsibilities with a minimum of supervision.
    • Identifying issues and concerns as they arise and bringing them forward to the supervisor to develop a plan for resolution.

    2.  Responsible for writing letters and other business related documents.  Primary duties include, but are not limited to:

    • Reads source documents and creates complex letters based on leave information and recommendation.
    • Composes correspondence; creates modifies and revises forms.
    • Organizes material and completes writing assignments according to set standards regarding order, clarity, conciseness, style and terminology.
    • Writes clear and concise instructions for departmental tasks.

    3.  Fully reviews all aspects of leave requests and makes recommendations that are consistent with the client’s policies and procedures. 

    4.  Acts as a subject matter expert and training resource for various departmental tasks.

    5.  Participates in the preparation of client presentations and meetings. 

    6.  Completes special projects and performs additional duties and assumes additional responsibilities as identified by supervisor for the efficient operation of WorkCare.

     

    Qualifications

    • High school degree required
    • Some college course work preferred
    • 2 years’ experience working with federal and state leave of absence administration preferred
    • Family Medical Leave Act (FMLA) knowledge a plus
    • Strong PC skills (including Outlook, Word, Excel and PowerPoint)
    • Ability to learn new software as needed
    • Proven ability to maintain privacy and confidentiality
    • Critical thinking skills a must
    • Make independent decisions in accordance with company policies and procedures; and take initiative various issues that may arise
    • Ability to effectively communicate, verbally and in writing, at all levels of the organization
    • Must have knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar
    • Must have the ability to perform basic math functions
    • Ability to manage multiple tasks in a deadline-driven environment.
    • Ability to examine documents for accuracy and completeness
    • Ability to work independently as well as collaboratively within a team
    • Ability to gather data, compile information and prepare reports and/or presentations 

    EOE/M/F/D/V

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